**Jewelry Exchange Policy: No Money Back, Exchange Only**
At Faith Solid Gold, we uphold a stringent exchange policy for jewelry purchases to ensure customer satisfaction. Please review the following guidelines regarding exchanges:
- **Exchange Only**: We do not offer cash refunds for jewelry purchases. Exchanges are the sole recourse available for returns.
- **Timeframe**: Exchanges must be initiated within 7 days from the date of purchase. Items returned beyond this period will not be eligible for exchange.
- **Condition of Item**: Jewelry items must be in their original, unworn condition and accompanied by the original packaging, including tags and certificates of authenticity.
- **Proof of Purchase**: Customers must provide proof of purchase, such as a receipt or order confirmation, to facilitate the exchange process.
- **Eligibility**: Exchanges are subject to approval based on the condition of the item and adherence to the outlined guidelines. Items showing signs of wear or damage due to mishandling will not be eligible for exchange.
- **Exchange Process**: Upon inspection and approval of the returned item, customers may select a replacement item of equal or lesser value. If the chosen replacement exceeds the original purchase price, the price difference must be paid by the customer.
7.**Exclusions**: Certain items, such as personalized or custom-made products, may not be eligible for exchange unless they are defective.
8. **Final Sale Items**: Certain jewelry items may be marked as "final sale" and are not eligible for exchange. Please inquire about the exchange eligibility of specific items prior to purchase.
We are committed to assisting you throughout the exchange process and ensuring that you are satisfied with your jewelry selection. For inquiries or to initiate an exchange, kindly contact our customer service team. Thank you for choosing Faith Solid Gold for your jewelry needs.
